Question 1

How can I schedule a home showing?

Accepted Answer

To schedule a home showing, click the "Get Started" button, create an account, and submit your information. An associate will contact you within 1 business day with the next steps. For assistance, call or text us at 717-952-9321.

Question 2

Can I submit an application for approval without seeing the home?

Accepted Answer

Yes! We understand that all the information, pictures and virtual tour are all on the website and you can get a really good idea of the home. If you are confident that the home will work for you and you would like to submit your application for processing without seeing it, simply fill out the application and indicate at the end that you would like to submit without a showing.

Question 3

Do you have weekend or late evening showings available?

Accepted Answer

Yes we do! We try our best to accommodate your schedule and we do have select showing times available on Saturdays and late evenings on some days during the week. Sunday showings are available on occasion. In order to schedule a weekend showing you will need to do so during the week. Thank you for your understanding.

Question 4

If I like an available home, what is the process for renting?

Accepted Answer

Renting Process
1. Explore the Property: View pictures, read the description, and watch the virtual tour (if available) on our website to ensure it meets your needs.
2. Get Started: Click "Get Started" on the home you are interested in and complete an application. An associate will reach out to you to gather additional information, answer questions, and verify your showing time or guide you through the next steps. You can also choose to submit your application without a showing.
3. Application Process: The application will be reviewed initially. If you've scheduled a showing, attend it and then proceed with the application fee payment online while you are there. Otherwise, you will be able to pay the application fee and submit your application when you speak with an associate. Your application will be processed within 1-3 business days.
4. Move-In Preparation: Upon acceptance, schedule your move-in date, sign the lease, and pay the remaining security deposit and any initial rent or fees online.
5. Move In: Take advantage of our Self Move-In Program to conveniently move into your new home on your schedule.

Question 5

How much is the application fee?

Accepted Answer

The application fees are:
 • $100 for a single person application
 • $35 to add a second applicant on the same application as a leaseholder
 • $25 per additional occupant 18 years of age or older. 
It will be due when you decide to submit your application for processing and approval. It is non-refundable unless another application is accepted and your application is not declined.

Question 6

What are acceptable payment options?

Accepted Answer

You can pay your application fee online through your portal by credit card, debit card or ACH payment.

Once you are accepted for a home you will be able to pay for rent, utilities, fees and anything you would owe online with your checking account, credit card, debit card or cash via CashPay through your same portal.

Question 7

How much do I need to make to qualify?

Accepted Answer

You will need a minimum of three times the rent in gross(pre-tax) income. For example, an $800 rental would require you make $2,400 per month in pre-tax income. This includes pensions, child support, disability, etc.

Question 8

Do you allow pets?

Accepted Answer

In our rentals, we have a no pet dogs policy – no exceptions. We do allow cats. Our rentals have a pet fee for cats of $25 per cat per month and there is a 2-cat limit. Other pets may be accepted depending on what they are and have a similar pet charge.

Question 9

What does "Pending" mean?

Accepted Answer

Pending means the home is not available, but it hasn't been finalized with the new residents yet. This typically means there are applications that are being processed and the home will most likely be taken by one of them. Alternatively, an application has been accepted and the paperwork is being done. Either way, "Pending" means the home is not currently available but you can check back to see if that changes. You are welcome to contact us and let us know that you would be interested in the home if something falls through.

Question 10

How can I get more information?

Accepted Answer

For more information, contact us by submitting a Contact Form on the home page, emailing us at Office@SMGHomeHelp.com, or texting/calling us at 717-952-9321.

Call or Text: (717) 952-9321
Office@SMGHomeHelp.com

5260 B Steltz Rd

New Freedom, PA 17349

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